Data Privacy Policy
We value your privacy at IslandFieldGrove
What We Collect
If you reach out about corporate flower arrangements or gift services, we collect information you provide willingly. This includes your name, company name, email, contact number, delivery addresses, and any specific floral requirements. We also gather payment details when you place orders, though processing is handled securely by our payment partners.
For corporate clients, we might obtain extra business details like company registration data, preferred delivery times, and budget expectations to tailor our service to your organization's needs.
Our site automatically gathers certain technical details when you visit, including your IP address, browser type, device data, and navigation patterns. We use this information to enhance site performance and learn how clients discover our services.
How We Use Your Information
We primarily use your information to complete flower orders and provide excellent customer service. This covers order processing, coordinating deliveries, crafting custom arrangements to meet your specifications, and communicating about your service needs.
We also use data to enhance our offerings and website experience. This helps us identify the most valuable corporate floral services for our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
IslandFieldGrove respects your privacy and does not sell your personal data to outsiders. We share information only as needed to deliver our services or when required by law.
We may disclose essential information to trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We may reveal information if mandated by law, a court order, or government inquiry. We may also share data to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with high priority and put in place suitable technical and organizational safeguards. This covers safe storage, encrypted transmissions, and restricted access to personal data inside our company.
Secure Storage
Personal data is kept in protected systems with access restrictions and ongoing security monitoring.
Encryption
We encrypt sensitive data in transit to safeguard information between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to staff who need it to provide services.
While we deploy strong safeguards, no method of online transmission is completely foolproof. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your data. Depending on applicable laws, you may be able to view, correct, delete, or limit how your information is used.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as needed to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years for tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Site Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie options in your browser settings. Note that turning off some cookies might impact how the site functions. For more details on our cookie practices, please consult our Cookie Policy.
External Links
The site may include links to third-party sites or services. This privacy policy covers only IslandFieldGrove and our site. We are not accountable for the privacy practices of external websites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect shifts in our practices, offerings, or legal obligations. When substantial changes occur, we'll refresh the "Last Updated" timestamp at the beginning of this policy.
We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have inquiries about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please get in touch.
Contact Us About Privacy
IslandFieldGrove Privacy Team
12 Rose Lane, Chelsea, London
London, United Kingdom SW3 2TH
Email address: [email protected]
Phone number: +44 20 7946 0123
For privacy inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within 5 business days.